• Perform installation and configuration of IT equipment, operating systems and applications. • Provide support to customers using remote management tools, either face to face or over the telephone. Troubleshoot system problems and solving hardware or software faults, report on reoccurring technical issues, arrange root course analysis and find long term solutions for them • Assist customers to make more effective use of desktop services, products and systems, by making diagnosis of problems and advising on known solutions where applicable • Incidents resolution and requests fulfillment as per defined processes • Provide regular diagnostics of IT equipment keep a report on the operating conditions and take actions to mitigate IT equipment failure risks to business continuity • Perform maintenance and registration of all IT equipment, storing, allocating and re-locating with proper documentation produced • Follow standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident root cause analysis. Major achievements: • Under the project “Turnaround 2019” within one month configured and restored the performance of more than 1000 units of computers • Independently IT support of 6 NCOC remote offices • Coordination of work within “Win10 Migration” project in the remote locations under my responsibility

• Business analysis – Acted a role as business analyst and single point of contact for IT related issues for Kazakhstan branch of Parker Drilling Company. Gathering all user and business requirements, planning IT budget based on this data, suggestions for improvement or transition to new services • Working with suppliers on IT equipment procurement as per defined business requirement • IT equipment budget planning. Cost optimization • Building and maintaining relationship with service providers, dealers and consumers • Working with government web portals. Tracking all e-keys and update them in time. Obtaining electronic certificates. Obtaining license for all Vsat / radio equipment from National Security Committee. Obtaining license for use radiofrequency spectrum from national inspection of communication and information. Working with web-portals Samruk Kazyna and Nadlok for participation in tender purchases. Preparation and uploading of all necessary documents for the registration of the company as a participant and follow-up support • Provide base level IT supports to company personnel. Assist customers with technical issues via email, live chat and telephone. Creating new account, reset passwords and configuring access for users • Resolve customer complaints and concerns with strong verbal and negotiation skills. Troubleshoot hardware issues. Provide thorough support and problem resolution for customers. Business trips to company sites and rigs for scheduled maintenance and the resolving urgent issues. Resolving problems in a timely manner SLA Major achievements: • Internet bandwidth increased from 3 Mbps to 30 Mbps and cost per month decreased more than 2 times • Received permission from the National Security Committee to import and use the new Vsat "iDirect" system. A new satellite, for the operation of this system, added to the national registry of information and communications • New backup system implemented in the collaboration of Houston office • New Cisco IP telephony successfully implemented for all Kazakhstani sites and offices

• Perform installation and administration of IT equipment, operating systems and applications – Windows Server 2003,1C 77, 1C 8.0, MS Office, SONO, etc. • Perform maintenance and diagnostics of all IT equipment – backup and restore data. Maintenance and repair PCs, laptops, office equipment. Setting up network printers and print servers. Design and installation LAN. Replacement and modernization of equipment. Setting up a wireless network.

Факультет экономики, бизнеса и информационных технологий, Автоматизация и управление

Cleverics, ITIL 4 Foundation

Axelos, ITIL 4 Foundation